Letter of complaint Lufthansa

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Member since 17 February 2015

he.wolf10Member06 November 2016 09:36:41

Hello Expats

I m searching for complaint letter example in български. My last flight wasn't comfortable and We

late too much (4 hours) in Frankfurt airport.

'I would be grateful if someone show me where i can find an example and where I should send My

complaint'

GuestPoster491 Guest

GuestPoster491Guest06 November 2016 12:09:13

214245

Why bother? It's not going to yield results. You might as well address your complaint to the garbage bin, because that's where it will end up.

If you really insist on it, you might have a look here:

http://www.airpassengerrights.eu/en/how … plain.html

Vicolina New member

Member since 13 July 2015

VicolinaNew member07 November 2016 05:47:51

customer.relations@lufthansa.com

I also had a terrible experience with Lufthansa. I sent them a complaint and they replied to me within one day.

You should send them your feedback so they can improve their service.
Saying that I will never ever fly with them again

he.wolf10 Member

Member since 17 February 2015

he.wolf10Member07 November 2016 07:53:18

Thanks for the replay, I want to mention that they change two airplanes the first was a problem with navigation system and the second was engine failure, securities processes again and again we back to gate.
The staff say its his first time in 25 years of service, and when we arrive (finally) they close them desk in airport.

GuestPoster491 Guest

GuestPoster491Guest07 November 2016 10:49:16

214245

So you're upset that they considered your safety important???

he.wolf10 Member

Member since 17 February 2015

he.wolf10Member07 November 2016 12:16:19

They should, wasn't a favor from them to transport me.I buy ticket I am customer and I have rights
U buy a tv and when this tv stop to work the brand will say it's for your best to sleep early
Don't be silly its not about safety but the respect of agreement

GuestPoster491 Guest

GuestPoster491Guest07 November 2016 13:29:00

214245

he.wolf10 wrote:
They should, wasn't a favor from them to transport me.I buy ticket I am customer and I have rights
U buy a tv and when this tv stop to work the brand will say it's for your best to sleep early
Don't be silly its not about safety but the respect of agreement

Now that's a silly statement.

Yes, you paid for them to transport you...and they did that, safely at that.

he.wolf10 Member

Member since 17 February 2015

he.wolf10Member07 November 2016 13:57:54

http://www.lufthansa.com/cmn/en/passenger-rights
Please don't go out from the topic if u can help I will be thankful
But if you want to share your philosophy we can meet in the weekend and exchange opinions 😉

kristiann Bulgaria Expert

Member since 28 March 2012

kristiannBulgaria Expert08 November 2016 14:17:49

783

Actually you don't have to write the letter in Bulgarian. Do it directly in English, or German.
Even if I send you a complaint letter in Bulgaria it will be quite difficult for you to rewrite it and describe the situation.

Do it in English.

he.wolf10 Member

Member since 17 February 2015

he.wolf10Member08 November 2016 16:11:24

#10

Thank you for the advice

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