Réceptionniste

EXPERIENCE

Receptionist

THON HOTEL BRISTOL STEPHANIE – Belgium – Brussels (11/2023 -05/2024)

⮚ Customer service: telephone and front desk reception, monitoring and checking

hotel occupancy (arrivals, departures, in house, due out, no show, day use, etc.)

⮚ Administrative support: collecting and distributing incoming and outgoing mail,

handle data entry and guest booking, handle check-ins/out, office and supply

maintenance, write daily shift reports, etc.

⮚ Record management: track records and manage billing with 100% accuracy

⮚ Liaison and coordination with other hotel’s departments

Internship in logistics

STANLEY STELLA – Belgium – Brussels (02/2023 - 05/2023)

⮚ Control and verification of goods flows, data management, monitoring parcel

traceability, tracking orders and deliveries, verifying shipping delays, etc.

Internship in marketing and external trade

BELLEROSE – Belgium – Dilbeek (08/2021)

⮚ Customer service (customer care service, invoices, refunds)

⮚ Participation in the development of a marketing campaign

⮚ Inventory tracking and delivery management