Responsable Service Clientèle-Relations Internationales
Professionnel expérimenté avec près de 20 ans d'expérience dans le service client et la gestion d'équipe chez Emirates. Je possède une vaste expertise dans les relations internationales, l'amélioration des processus et la communication multilingue. Passionné par l'optimisation des services et le développement commercial, je recherche un poste où je pourrai mettre à profit mes compétences en gestion stratégique, communication interculturelle et développement commercial. Polyvalent et axé sur les résultats, je suis prêt à relever de nouveaux défis dans un environnement dynamique et international
Customer Service-International Relations Manager
Experienced professional with nearly 20 years of experience in customer service and team management at Emirates. I have extensive expertise in international relations, process improvement, and multilingual communication. Passionate about optimizing services and business development, I am seeking a role where I can leverage my skills in strategic management, intercultural communication, and business development. Versatile and results-oriented, I am ready to take on new challenges in a dynamic and international environment
Customer Service Excellence: Proven ability to manage and enhance customer service operations, ensuring high standards of service delivery.
Team Leadership: Experience in leading and developing teams, with a focus on performance evaluation and staff motivation.
International Relations: Expertise in managing relationships with international clients and stakeholders.
Process Improvement: Skilled in analyzing and improving business processes to increase efficiency and effectiveness.
Multilingual Communication: Proficient in Arabic, English, and French, enabling effective communication across diverse cultures.
Strategic Planning: Strong capability in strategic thinking and decision-making to drive business growth and operational success.
Diploma in Tourism and Hospitality -Tourism and Hotels Center, Damascus 1997
Diploma in Fashion -Istanbul Fashion Academy 2021
Arabe (Langue maternelle)
Anglais (Intermédiaire)
