Check your luggage when traveling

Thanks for sharing Anatta

If the GSA here won't help then look at your country of departure. Guest airlines are often very receptive to complaints made to airport authorities and airs[ace controllers. They all belong to iCAO who will force an answer. Likewise major airlines belong to IATA and they have membership rules.

The problem in VN most foreign carriers use a GSA (Ground Service Agent) who don't really care.

This case, I believe, has to do with the airline staff itself here, not the GSA. As mentioned before, I did not report it to the GSA (since I did not see it) but directly to the airline (sales/rep) office in D1, thus the problem of mistrusting my case since I did not report immediately to the GSA.

True to Vietnamese practice, they made me jump thru hoops (show tons of paper not relevant to the case) and no customer service.


The GSA in HCMC airport, based on my experience, is actually quite courteous and customer-service minded. Once they even apologized to me, on behalf of the airline.

Complaint to my country of departure would not help since they would refer me back to Vietnam, as they should.

My only other option would be to report to the Customer Complaint/Customer Relations dept at their head-offices.

Anatta wrote:

... I did not report it to the GSA (since I did not see it) but directly to the airline (sales/rep) office in D1 ...

That is the incorrect procedure, the GSA IS the airline at the airpoort they are the equivalent of having air carrier personnel.

They have all the forms that are needed to file a claim, etc.