Heeeeelp!! Please!!!

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jana007 New member

Member since 17 June 2012

jana007New member17 June 2012 10:59:44

I really need some help!!!

Last week, I ordered a pair of shoes on a Dutch website, but it turned out to be from a company in Shanghai.
When the shoes arrived, the package was totally broken and the shoes were FAKE and had NO QUALITY AT ALL!!!
I paid 283 euros for them!!!
I contacted the company (because the website said return is possible within 7 days) but they simply answered me that returning is not possible!!
I feel so disappointed I really don't know what to do!
Can anyone tell me what to do to fix this problem?

Reds831 Active member

Member since 03 April 2011

Reds831Active member17 June 2012 11:29:02

I think you're cheated by the company. It could happen sometimes when you buy things online. The company can make a good website to give you the impression that they're really a good one, but you don't know. For online shopping, better choose some famous ones. I don't think you can get the money back unless you find the company. or through some legal actions.
Be carefull when you shop online.

jana007 New member

Member since 17 June 2012

jana007New member17 June 2012 11:32:54

I don't think the police here will do anything about it.. Nor will theirs

Reds831 Active member

Member since 03 April 2011

Reds831Active member17 June 2012 11:50:57

Neither do I.

leehuia Member

Member since 06 June 2012

leehuiaMember18 June 2012 05:25:54

You can try to get in touch with the Shanghai Administration for Industry and Commerce - they have an internet fraud investigation division. I'm not sure if they would be able to help in individual cases, but at least there is some hope and maybe you will get some guidance. Here's a link to the contact section of their website http://www.sgs.gov.cn/sgs/en/contact.jsp. All the best!

jana007 New member

Member since 17 June 2012

jana007New member18 June 2012 06:08:51

Oh!! I didn't know that! Thank you!!!

Life_is_good Active member

Member since 19 June 2012

Life_is_goodActive member19 June 2012 07:19:40

your pay is tuition fee

jana007 New member

Member since 17 June 2012

jana007New member22 June 2012 23:56:18

Yeah definitely

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