Experienced multilingual professional
Avec une solide expérience dans l'hôtellerie de luxe et un rôle actuel d'hôtesse ferroviaire, je me distingue par mon excellence dans l'accueil client, ma gestion efficace des situations complexes et ma capacité à créer des expériences mémorables.
Je maîtrise couramment quatre langues, ce qui me permet de m'adapter à une clientèle internationale et de m'exprimer avec aisance dans des contextes multiculturels. Passionnée par les échanges humains, je suis également ouverte à des opportunités dans l'enseignement des langues ou en tant qu'interprète. Mon objectif est de contribuer à la promotion de la culture et du tourisme du Cap-Vert tout en développant mes compétences dans un environnement enrichissant.
With a strong background in luxury hospitality and my current role as a train hostess, I excel in customer service, effectively managing complex situations, and creating memorable guest experiences.
Fluent in four languages, I can seamlessly adapt to an international clientele and communicate confidently in multicultural settings. Passionate about human connections, I am also open to opportunities in language teaching or interpreting. My goal is to contribute to the promotion of Cape Verde's culture and tourism while enhancing my skills in a dynamic and rewarding environment.
Com uma sólida experiência em hotelaria de luxo e na minha função atual como assistente ferroviária, destaco-me pela excelência no atendimento ao cliente, pela gestão eficaz de situações desafiantes e pela criação de experiências memoráveis para os hóspedes.
Fluente em quatro idiomas, consigo adaptar-me facilmente a uma clientela internacional e comunicar com confiança em contextos multiculturais. Apaixonada por relações humanas, estou igualmente disponível para oportunidades no ensino de línguas ou como intérprete. O meu objetivo é contribuir para a promoção da cultura e do turismo de Cabo Verde, enquanto desenvolvo as minhas competências num ambiente dinâmico e enriquecedor.
Excellent customer service and communication
Resolving complaints effectively
Multitasking and working under pressure
Reservations and booking management
Upselling and promoting services
Team collaboration and leadership
Fluency in multiple languages
Cultural sensitivity and adaptability
Attention to detail in cleanliness and presentation
Familiarity with hospitality software (e.g., Opera, Fidelio)
Problem-solving and quick thinking
Event planning and coordination
Managing budgets and timelines
Social media and online reputation management
Discretion and professionalism
Knowledge of safety and hygiene standards
Français (Courant)
Portugais (Langue maternelle)
Espagnol (Intermédiaire)
Anglais (Courant)